Family. Global. Siegwerk. Bring color into the world and help us make the packaging industry sustainable and digital. We are a global family company that produces innovative, high-quality inks and offers you exciting tasks, great colleagues from all over the world and space for your own ideas. Become a Siegwerker and experience Ink, Heart and Soul!
Location: Alfred-Keller-Straße 55, 53721 Siegburg
Your Tasks:
* Together with your colleagues in the team, you are the central point of contact for our users in all countries regarding any IT related questions and problems.
* You provide a global IT support that is available 24/5 across the time zones.
* As a 1st Level Support you work with costumer orientation and try to solve issues directly with the user or forward them within the IT according to defined ITIL processes.
* You are part of a dedicated and collegial team which relies on your support.
Your Profile:
* You completed a training as an IT specialist or you are a technically experienced career changer with corresponding professional experience in the Microsoft environment.
* You can prove several years of experience in IT support - ideally in an industrial environment.
* You have very good knowledge of Microsoft 365, Windows and Active Directory as well as a sound understanding of security requirements (ideally including relevant Microsoft, ITIL or security certifications)
* You communicate very well in German and English - both written and spoken.
What we offer:
* Flexible working hours, remote work and 30 vacation days
* Attractive remuneration as well as additional benefits like company pension
* Diverse tasks and space for your personal development in a family atmosphere and global environment
* External employee consulting service that provides support for different professional and private questions
* Employee discounts for e.g. different online shops, hotels and restaurants
* Good traffic connection (job ticket available), inner-city location with restaurants and shops and an in-house canteen
Your Contact:
Should you have any further questions, Sarah Neye looks forward to your call! You can reach her via phone 02241 304 107 or via Linkedin or Xing.
Job ID: 23213
Please use our online platform to apply for this position. Job applications via mail or e-mail will not be accepted.