[ALDI SÜD]
Hypercare Manager (junior-senior) (m/f/x)
475296
02. Open
Experienced; Entry Level
IT-Jobs: IT Project Management & Agile
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Germany (DE)
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full-time
05/01/2025
permanent contract
partial mobile working within Germany
ALDI DX
Julia Winnemöller
2
IT-Jobs
Project Manager
Nordrhein-Westfalen (DE-NW)
16.04.2025 08:32
Employee
false
Info text
At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.
We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.
Your Job
What this role looks like.
* Planning, developing and implementing effective hypercare strategies after go-live
* Managing and further developing hypercare processes (e.g. DILO/WILO analyses)
* Coordinating and monitoring all hypercare activities (incidents, KPIs, status calls)
* Collaborating closely with local and global teams to ensure stable operational processes
* Using lessons learned to continuously optimise future deployments
* Supporting the implementation and planning of cutovers as needed
* International alignment with business and IT departments as well as external service providers
* Supporting rollouts on-site as needed to provide operational assistance and build up expertise
Your Profile
What you bring with you.
* Degree or apprenticeship with a focus on IT or business administration; career changers welcome
* High interest in process stabilisation and international collaboration
* Structured working style, strong communication skills and analytical thinking
* Confidence in dealing with diverse stakeholders – locally and globally
* Good command of written and spoken English
* Willingness to travel approx. 10% for international project meetings
Desirable extras.
* ITIL Foundation or comparable certifications
Your Benefits
What you will get in return.
* Partial mobile working within Germany
* State-of-the-art technologies
* Attractive remuneration as well as holiday and Christmas bonuses
* Future-oriented training and development
* Modular onboarding and buddy
* Corporate health management programme
Your Tech Stack
What you will work with.
* M365
* Jira
* Confluence