CTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg.
Your Missions
* You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
* You will have incident ownership and communication throughout the lifecycle of the incident
* You will handle in policy and out of policy service requests
* You will intervene onsite at the user location or temporary location
* You will execute IMACD tasks
* You will raise requests for authorisation of service requests
Your Profile
* You are able to speak and write fluently at least English and French, to communicate easily with all the users
* You are experienced and have already worked in a similar position for at least 2 years
* You are familiar with ticketing tools and CMDB tools
* You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
* You have knowledge of mobile devices and mobile phone services
* You have an understanding of networking and networking protocols
* You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
* You have good problem-solving skills and you are flexible and stress resilient
* You are a team player who likes to work in an international environment
* You like to pay attention to details and you are customer focused
Our Offer
* An individual career development plan and a dedicated training program
* A competitive salary package
* 5 additional vacation days
* Extra-legal benefits (daily allowances, PC plan, …)
* Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events
If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position..