Global Sea Logistics Systems Process Order Management Manager (m/f/d) Hamburg, Hamburg, Germany | Frachttransport und Kundenservice | Vollzeit | SGI2140590 We are seeking a dynamic and experienced Systems Process Manager in the Global Technology team manager. Your Role You will be responsible for managing a portfolio of IT products and solutions in order management, leading cross-functional teams, and ensuring the successful delivery and operation of applications for business users. This role requires a strategic thinker with strong leadership skills and a deep understanding of IT and business processes. Your Responsibilities Oversee the entire lifecycle of Order Management IT products and solutions, from ideation to retirement. Lead and mentor cross-functional teams, including IT, business analysts, developers, and other stakeholders. Ensure timely and within-budget delivery of IT solutions that meet business requirements. Deliver 2nd level user support, service requests and incident manage Collaborate with business users and stakeholders to understand their needs and translate them into technical requirements. Track and report on the performance of IT products and solutions, ensuring they meet established KPIs and SLAs. Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness. Identify and mitigate risks associated with IT projects and operations. Your Skills and Experiences Bachelor’s degree in Information Technology, Business Administration, or a related field. Master’s degree is a plus. Minimum of 5 years of experience in product management, portfolio management, or a related role. Experience in forwarding/logistics or related industries e.g. consumer essential. Proficiency in supply chain and order management processes. Strong leadership and team management skills. Analytical and problem-solving skills as well as excellent communication and interpersonal skills. Proven ability to manage multiple projects and priorities simultaneously. Proficiency in project management tools and methodologies and a deep understanding of business processes and IT. Good Reasons to Join We want you to feel comfortable with us. That's why we offer you a modern office in Hamburg's trendy HafenCity, right on the Elbe - flexible working hours, a subsidized job ticket for local public transport and a company restaurant with a wide selection ensure a motivating working environment. As far as your professional plans are concerned: with us you get a career tailored to your needs - through individual planning and superiors who support you. We also support you personally with many work-life balance offers and company pension and supplementary health insurance. We also offer great trust from top management and the conviction that agile working methods can improve the value of work in the company.