Senior Field Application Scientist – Southwest Germany
Location: Southwest Germany (Field-based)
A leading life sciences company is seeking a Senior Field Application Scientist (FAS) to join their team, providing expert technical support for their cutting-edge proteomics technologies and instrumentation. This role is critical in ensuring customer success and satisfaction across Southwest Germany.
Key Responsibilities:
* Technical Support: Offer expert consultation and technical assistance to customers for proteomics platforms and instrumentation.
* Customer Training: Conduct comprehensive on-site and virtual training sessions to enhance customer proficiency with the company’s technologies.
* Pre-sales Engagement: Partner with sales teams to provide technical demonstrations, presentations, and advice during the customer evaluation process.
* Post-sales Support: Troubleshoot technical issues, resolve customer concerns, and maintain high levels of satisfaction.
* Collaboration: Act as a technical liaison between customers, sales teams, and internal support teams to address client needs.
* Product Feedback: Gather customer insights and provide feedback to contribute to the continuous improvement of products and services.
* Travel: Travel across Southwest Germany (and occasionally other regions) to provide on-site support and attend relevant conferences or events.
Requirements:
Education and Experience:
* Advanced degree (MSc or PhD preferred) in Life Sciences, Biochemistry, Proteomics, or a related field.
* Minimum of 3 years of hands-on experience with proteomics workflows, mass spectrometry, or similar technologies.
Skills and Competencies:
* Strong understanding of proteomics technologies and related workflows.
* Proven troubleshooting skills with the ability to resolve complex technical issues.
* Excellent communication and presentation skills, with the ability to engage effectively with diverse audiences.
* Customer-oriented mindset with a passion for delivering top-tier service.
* Fluency in German and English (written and spoken) is essential.
Other:
* Valid driver’s license and willingness to travel extensively (~50-70% within the region).
What’s on Offer:
* Opportunity to work with innovative, industry-leading proteomics technologies.
* Competitive compensation package, including base salary and performance incentives.
* Professional growth opportunities within a dynamic and collaborative team environment.
How to Apply:
If you are a technically skilled professional passionate about supporting scientific advancements and enabling customer success, we want to hear from you. Please submit your CV highlighting your relevant experience and expertise.