Responsibilities
* Remote and on-site customer support and consultation
* Planning, coordination and implementation of storage installations, GPU cluster installations, and PC cluster installations
* Technical support for customer projects
* Error analysis, compilation of documentation and optimization of existing processes
* Testing new PC cluster hardware
* Reporting to the central support group
* Alignment between customers and sales
Job-Related Requirements
* Degree in a technical or computer science discipline (FH, MATSE, or systems informatics technician) with a main focus on informatics or electronic engineering or equivalent professional certification(s)
* Very good knowledge and experience in application and support in UNIX/ LINUX-based hardware and software environments
* Experience in the area of technical customer support with a high level of customer contact
* Experience with storage systems: Lustre, GPFS, BeeGFS
* LPIC certification is an advantage
* Able to work in a responsible and independent way
* Continued willingness to expand procedural and technological skills
* Fluent in German and good English
* Driver’s license (class B)
* EU citizenship, due to some customer requirements
Benefits
* Attractive working environment and an interesting and varied job in an innovative, globally active company
* High degree of personal responsibility and creative freedom
* Flexible working hours including remote work and time off in lieu
* Possibility to work fully remote with some attendance at our site in Leinfelden-Echterdingen only being required in the beginning (3-6 Months) for Onboarding and Training
* 30 days vacation plus Carnival Tuesday, Christmas Eve, New Year's Eve and World Mental Health Day off
* Benefits such as employer-financed company pension scheme, capital-forming benefits, travel allowance, weekly fruit basket, free drinks from latte macchiato to Coke Zero.
* Good public transport connections and free parking spaces