WS Customer Service Solution
Das bieten wir Ihnen:
Our client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (m/f/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands distributed by our client.
What you will be doing:
_Provide an outstanding customer service to improve customer satisfaction and relationship_Answer all inquiries from the Sell In customers in a timely manner (emails and calls)
*Order management *Delivery notification *Packing list *Tracking
_Manage the customer service inbox and respond to customer inquiries_Manage the order processing from creation to delivery_Partner with the warehouse leadership team to ensure all orders are delivered on time and in full to avoid charge backs_Manage and update all Customer Service logs and catalogs_Identify potential issues and make recommendations for solutions
Who you are:_Highly motivated with attention to detail_Ability to take solid decissions_High integrity work ethic_Customer mindset_Equipped with basic principles of information technology_Ability to contribute expertise_Fluent in Danish
Wir freuen uns Sie kennenzulernen! Ihr Kontakt: WS Customer Service Solution Herr Robert KühnlAlt Moabit 96 B 10559 Berlin Telefon +49 30 43024324