YOUR MISSION Develop, collect and evaluate KPIs in the area of operational service delivery Advance the development of reporting concepts and solutions in close cooperation with ITIL Process Owners and Product Owners to improve service quality Design and implement (automated) reporting mechanisms and interactive dashboards for various target groups Process and present data for different internal audiences YOUR EXPERIENCE & TALENTS In-depth knowledge of IT Service Management, ideally with ITIL certification and/or familiarity with ServiceNow platform Proven experience in KPI reporting and a solid understanding of BI platforms Structured and proactive work style Excellent communication skills in both German and English YOUR BENEFITS Secure a job in an established, century-old family business with over 80,000 dedicated employees Diverse and challenging tasks where creativity is encouraged and valued International career opportunities that allow you to broaden your horizons Attractive remuneration and a comprehensive range of additional benefits Healthy work-life balance with flexible working hours and the option of partial remote working State-of-the-art office campus with a day care center, sports pavilion, innovative gastronomy and a parking garage with e-charging stations PERFECT MATCH? We look forward to receiving your application QUESTIONS? Please contact Edyta at: 49 30 233 291 754 RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 800