We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Within Global Cloud Infrastructure & Delivery, part of the Customer Service & Delivery Board Area, the Cloud Data Center and Infrastructure Lifecycle services unit (Cloud DLS) delivers critical data center-related infrastructure lifecycle services. The Head of Cloud DLS is accountable for the delivery and performance of the unit, which consists of ~150 employees structured by service area and geography. It operates 24/7 across 36 data centers with a total of 60 MWs capacity. In 2024, it set up ~4,000 IT infrastructure devices in the data centers and decommissioned and re-marketed / recycled ~10,000.
What you'll do
* Lead and guide the unit to highly measurable effectiveness and efficiency
* Ensure continuously high service delivery and operations quality and meet operational KPIs, e.g. 100% data center uptime
* Manage people managers and individual contributors
* Foster collaboration within the unit and with other units in SAP
* Develop the unit to answer future requirements, e.g. use of AI in DC operations
* Adjust supply chain models to navigate changing demand and geo-political constraints
* Represent the unit within GCID Leadership team and collaborate with peers
* Sponsor and consult strategic programs on data center, HW lifecycle, and sustainability topics
* Represent the unit in Steering committees and executive meetings
* Manage external service provider performance and represent SAP at executive levels
* Participate in 24/7 major incident management for GCID
* Be accountable for budget and HC compliance of the unit
* Represent SAP in external sustainability pacts and meetings with regulatory bodies
What you bring
The successful candidate will bring the following experience and attributes:
* Directly led teams with >50m€ budget
* Experience managing managers to drive success
* Strong focus on people and team development
* KPI-based management of an operations unit
* Experience running strategic programs
* Technology orientation in data center and infrastructure technology
* Ability to translate technology and cost parameters for a cloud business
* Change and turnaround mindset
* Deep customer focus
* Experience working in different regions and leading virtual teams
* Strong understanding of supply chain management principles
Additional stand-out elements:
* Experience with data center and infrastructure technology
* Service provider management
* Understanding of supply chain management and market characteristics
* Experience with environmental sustainability standards
* Knowledge in data center physical security and IT certifications
Bring out your best
SAP innovations help over four hundred thousand customers worldwide work together more efficiently. Originally known for leadership in ERP software, SAP has evolved to become a market leader in business application software and related services. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We are ethical and compliant
Our leadership credo: Do what’s right. Make SAP better for generations to come. We value leadership that is driven with purpose and integrity.
We win with inclusion
SAP’s culture of inclusion and flexible working models help ensure everyone feels included. We invest in our employees to inspire confidence and help everyone realize their full potential.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We provide accessibility accommodations to applicants with disabilities. If you need special assistance, please send an e-mail to Recruiting Operations Team: Careers@sap.com
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity, or disability.
Successful candidates might be required to undergo a background verification.
Requisition ID: 419521 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: St. Leon-Rot, Dresden, Berlin, Belfast, Sofia, Budapest, Bangalore, Pune, Shanghai, Singapore, Vancouver, NSQ, Palo Alto, Monterrey
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