Deskside Support Specialist (f/m/d)
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Your job:
* Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment
* Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
* Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;
* Provide or oversee all installations, adds and Changes for all EUC Equipment and Software
* Recrate and document the processes to enable IMAC execution for each Software
* Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests
* Coordinate any physical space requirements as determined during the Site survey review
Your profile:
* Hands on experience with Windows Operating system
* Safely move equipment point to point using wheeled carts and vehicles
* Significant, demonstrated experience with Microsoft Windows operating systems
* Strong customer service skills
* Strong troubleshooting skills (onsite and remote)
* Knowledge in Microsoft Office Suit
* Experience in software installation and support skills
* C1/C2 level in English
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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.