Great opportunity to join us as a Client Services Specialist and support our Treasury Services Clients.
As a Client Services Specialist within our EMEA Payments Client Service team, you will be maintaining and enhancing best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Fluent German & English language skills required for this role.
Job responsibilities
1. Develop, maintain and broaden partnerships with Clients
2. Understand Clients’ business to predict their needs and provide appropriate solutions
3. Assist in developing and executing strategic Client plans
4. Promote use of self-service tools to reduce number of Client enquiries
5. Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
6. Record all Client interactions (. calls, meetings, issues, proactive communications)
7. Travel is a requirement
Required qualifications, capabilities, and skills
8. Excellent German & English verbal and written communication skills
9. Ability to work effectively under pressure whilst maintaining a professional manner
10. Dual ability to work effectively as both a team player and alone
11. Demonstration of cultural sensitivity and awareness
12. Strong organisational skills
13. Ability to develop and mobilise internal networks and resources
14. Ability to effectively use and manage multiple systems
Preferred qualifications, capabilities, and skills
15. Client service and portfolio management experience
16. Knowledge and understanding of Treasury Services products, processes and risk policies nice to have