Drive the planning, implementation, and operation of our SaaS Enterprise solution Shiftconnector in the process industry forward.Your tasksDeployment, configuration, and operation of our software solution Shiftconnector (Plant Process Management Tool) for renowned global players in the chemical and pharmaceutical industriesExecution of rollouts and challenging update projects, maintenance and monitoring of our customer installations in cloud as well as on-premise environmentsCommissioning and configuration of interfaces (Interfaces/API)Conducting acceptance tests, project and solution documentationParticipation in projects and partial project responsibilityHandling and coordination of complex support cases for technical issues on the 2nd/3rd level until final resolution; including direct customer communicationClosely collaborate with our Development and Cloud Ops TeamYour profile5+ years of professional experience in Application Management or a comparable field (e.g., Business Informatics, Operations, IT Specialist System Administration/Application Development), ideally with experience in cloud technologySolid knowledge in the administration of web applications, databases, and server operating systems, especially with common cloud providers (AWS, Azure, GCP) and/or Microsoft Windows Server, IIS, and SQLPrior knowledge in handling interfaces/REST APIsYou work quality-oriented, are a team player, and take on complex tasks independentlyFluent communication in German and English with customers is not a problem for you; additional languages are a plusNice-to-have: Industry knowledge in the pharmaceutical or chemical industry is advantageousOur offerGreat working environment with fantastic colleaguesAttractive compensationDiverse opportunities for personal developmentFreedom to make a difference with responsibility and dedicationModern, new office in the heart of Bad Säckingen with a first-class, ergonomic workspace, height-adjustable desks, the latest hardware, air-conditioned offices with a rooftop terrace, and free employee parkingRegular team events such as billiards and game nights, hiking, BBQ events, and annual celebrationsFlexible home office arrangements (after intensive on-site onboarding)Relocation support for moving to the Bad Säckingen/Southern Germany regionPlenty of coffee, fruit, and snacks in our kitchenDelicious free lunches from local restaurants