Customer Service Supervisor (m/f/d) We are looking for a committed and flexible employee (m/f/d) to lead our customer service team in Germany as a Customer Service Supervisor (m/f/d). Your Role:
1. Management of the customer service/telesales team (functional and disciplinary)
2. Ensuring service and quality standards
3. Operational responsibility for the day-to-day business/pharmacy
4. Permanent analysis and control of KPI's
5. Analyses, profitability calculations for measures in the area of customer service/pharmacy
6. Monthly sales reporting
7. Continuous development of employees in customer service/telesales
8. Interdepartmental cooperation with the marketing department
9. Participation in congresses and trade fairs
10. Management and organization of telesales/marketing training
11. Preparation of monthly sales figures for pharmacy direct business
Your Profile:
12. Studies in business administration or comparable study/training
13. More than 5 years of customer service experience and experience in managing teams
14. Fluent spoken and written English and German
15. Confident use of MS-Office
16. Concentrated and accurate work
17. Ability to work in a team
18. Self-confident customer-friendly and suave appearance .