Customer Service Coordinator – Tally Weijl Location: Lörrach, Germany BE PART OF SOMETHING AMAZING Tally Weijl is a leading independent fashion brand based in Basel, with a bold approach to making the latest trends accessible for everyone. Our mission? To make people look and feel amazing Key Responsibilities: • Set up and manage the Customer Service Call Centre in Lörrach, initially working independently. • Handle customer inquiries, returns, and complaints efficiently, ensuring a high standard of customer care. • Collaborate closely with Operations and IT teams to ensure seamless processes and resolve any system-related issues. • Respond to customer requests over the phone and via email with a problem-solving mindset. • Maintain records of customer interactions and actions taken using relevant software. Profile: • Language skills: Fluent in French and Italian (written and spoken). Basic level in English (read and write). • Strong communication and interpersonal abilities, with a customer-first approach. • Ability to work independently and proactively in a dynamic environment. • Basic proficiency in computer tools and CRM software. • Solution-oriented with exceptional problem-solving skills. WHAT’S IN IT FOR YOU? • The opportunity to be part of a dynamic, international team in an exciting company. • A chance to make a significant impact by shaping customer service processes from the ground up. • A young and inspiring environment where creativity and individuality are celebrated. Ready to join? We can’t wait to meet you