We are seeking a highly skilled Customer Experience Lead to join our team at TeamViewer GmbH. As a key member of our organization, you will play a crucial role in ensuring the success and satisfaction of our clients.
Responsibilities
As a Customer Experience Lead specializing in Software as a Service (SAAS), you will manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio.
You will establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues.
You will deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed.
You will work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns.
You will champion the voice of the customer internally at TeamViewer, monitoring customer health metrics and implementing strategies to develop usage and customer value of our solutions.
You will support executive alignment and engagement with customers, connect customer feedback to Product & Marketing and develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers.