The Role
In this role you will be an integral part of the global AB Enzymes IT Team and closely cooperate with our Business Technology Partner in the UK. You will be responsible for the IT Service Management and lay the foundation for our must-win-battle “IT Service & Operations”.
You will be part of the Darmstadt based IT team and report to the Global Head of IT.
You will be responsible for:
1. Continually and proactively improve the effectiveness and efficiency of IT processes and services
2. Provide administrative management and support for global IT service delivery
3. Support the team with ticket quality improvements and escalations
4. Collaborate with cross-functional teams to document IT processes & policies
5. Improve our service channels and IT ticket management
6. Create and maintain support processes
7. Support the Head of IT with general governance topics, audits, reviews of assets and licenses
8. Help the global IT Team with user communication and managing change
9. Collaborate with our Business Technology Partner and other key IT suppliers and manage contracts
10. Software/applications support within the service area
11. Implementing Core Technology projects together with the global IT Team and our Business Technology Partner
About You
12. 5+ years of hands-on experience in IT Service, Apprenticeship in IT engineering or business
13. A passion for service delivery and service improvement
14. Deep understanding of service management principles and frameworks (especially ITIL)
15. A good understanding of IT systems, infrastructure and emerging technologies in order to understand the service delivery landscape and effectively communicate with technical teams
16. First experience in IT project management
17. Ability to structure work and processes efficiently
18. Strong communication skills and a customer-focused mindset
19. Ability to think cross functional to find the best solutions for the company as a whole
20. Be motivated to make a real difference to the way our business works
21. Fluent in English language
Why Us
22. An opportunity in an exciting and growing industry with business development prospects which are based on a future proof & sustainable technology
23. An international working environment with the chance to further develop yourself personally and professionally
24. A challenging and multifaceted employment opportunity with long-term perspective in a fast-growing leading company in the enzyme industry
25. A progressive, team-oriented management which supports you through open communication and accessibility
26. A modern, creative and innovative company that achieves success through its people
27. Competitive compensation and benefits package
28. You will find a collaborative and open-minded culture, flat hierarchies and a ‘people first’ attitude
29. Future career opportunities through our ABF network
30. The possibility to mobile working
We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.
If you are interested in this position, we look forward to receiving your application together with your salary expectations.
AB Enzymes
Location: Feldbergstrasse 78, 64293 Darmstadt, Germany