Become a professional Customer Success Manager (f/m/d) - Walldorf - powered by SAP Academy
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Who you’ll become
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience, you will then transition into the exciting role of Customer Success Manager (f/m/d).
Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:
1. Specialist Customer Success Manager (S-CSM) (f/m/d) works directly with customers to guide them through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products.
2. Enterprise Customer Success Manager (E-CSM) (f/m/d) is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end customer journey, from discovery to value realization.
Your responsibilities will include:
1. Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.
2. Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
3. E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
4. S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
5. Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
What you bring
1. 2-5 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management.
2. Experience advising or driving complex global transformations.
3. Strong communication skills including fluency in English and German.
4. Proficient interpersonal skills including curiosity, effective listening skills, professional presence, and empathy.
5. Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
6. Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges.
Bring out your best
At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion ensures that everyone feels included and can run at their best.
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