How would you consistently deliver an outstanding daily customer experience? As our organization expands, we recognize the critical role a well-structured, customer-focused Service Desk plays in our success. We’re seeking an experienced leader to head our central Service Desk team. As the Team Lead, you’ll establish ITIL- and ITSM-based best practices, ensuring seamless support processes.
Your future. What you can expect
* Collaborate on designing, implementing, and organizing our central service desk
* Define and enforce guidelines for support processes, including incident management, request fulfillment, and problem resolution
* Lead the onboarding process for new Service Desk agents, fostering a positive, customer-oriented work culture
* Serve as the central point of communication for customer information, including incident notifications, software releases, and maintenance updates
* Implement tools (such as ticket tracking, automation, and AI) to streamline service desk operations
* Direct and prioritize ticket routing and fulfillment
Your profile. What you bring in
* Proven leadership experience in IT Service Desk Management
* Completed studies in business informatics
* Experienced communication skills in English and German
* Team player with a strong work ethic and a global, customer-centric mindset
* Hands-on approach, emphasizing clear processes and quick decision-making
* Actively contribute to team transformation as a servant leader
Our commitment to you. Your benefits
As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities.
Become part of our strong team and get to know the Liebherr Group as a reliable partner.
Our benefits:
* An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
* The opportunity to be a part of a global leader in innovation
* A dynamic and supportive work environment with opportunities for personal and professional growth
* Shaping and supporting meaningful change within our IT world
* Attractive remuneration and social benefits
* Flexible and hybrid working
* Freedom for creative work
* Company pension scheme
* Crisis-proof workplace
* Individual development and training opportunities
* Employee benefits & discounts
* Bicycle leasing
* Healthy & regional catering
* Company health management
* EGYM Wellpass
Get your own impression: Liebherr - Imagefilm Standort Oberopfingen - YouTube Liebherr - Finde dein perfektes Match! (youtube.com)
Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Nicole Amelang.
One Passion. Many Opportunities.
Studienfach
* Informatik / IT
Art des Abschlusses
* Bachelor
* Master
* Sonstiges