Job Description
Our client, a leading multinational information technology services and consulting company is recruiting for aHelpdesk to join their business in Germany.
JOB DESCRIPTION
L2 resource oversee and guide resources as a lead engineer. He should provide daily /weekly /monthly reports to client Language requirement: English and German fluent
1. Application Support on Client PCs
2. Installation and deinstallation of applications
3. Troubleshooting of applications
4. Support with application questions
5. Installation/ deinstallation of software applications.
6. Installation/ deinstallation of site-specific software as needed.
7. PC hardware support
8. Issue of new hardware
9. Dismantling of old hardware
10. physical patching of network connections to the network switch
11. Error analysis in case of hardware failures
12. Troubleshooting of defective hardware
13. In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
14. IT relocations
15. Hardware preparations (staging, application installations, upgrades)
16. Printer support
17. Troubleshooting of printing, multifunctional and fax systems as well as large format printers
18. Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
19. In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
20. IPHONE and IPAD support
21. Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones
22. Troubleshooting of end devices
23. Support for user questions regarding hardware and software
24. Media technology support
25. Beamer maintenance
26. Care and maintenance of the conference rooms
27. Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
28. Instruction of users in the media technology
29. Support for audio and video conferences
30. Active Directory
31. Creation of NT and Exchange accounts via IAM
32. Password reset
33. Check and request group OU memberships
34. Additional tasks:
35. Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.
36. Preparing hardware (staging, application installations, upgrades).
37. Support various IT departments such as (ITO, IPI, PDO, hands and feet support)
38. Testing of newly introduced applications and hardware
39. Creating SCCM packages using the SCCM console, testing the packages and requesting the packages in the SCCM system.
40. Scripting (VB, PowerShell)
41. SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets
42. Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)
43. Oversee software installation by outside vendors.
44. Documentation of IT related issues related to the application.
45. Provides access and documents the process to ensure it can be repeated as needed