Movable Ink scales content personalization for marketers through data activated content generation and AI decisioning. The worlds most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.As an Implementation Manager you will work with some of the worlds best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, youll navigate issues as they arise and ensure they meet a resolution.Responsibilities:Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlinesPossess an understanding of client''s business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Inks software drives measurable and scalable valueBuild a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationshipPerform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forwardLead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product ownersBuild excitement about their success with the service and do everything necessary to hit their goals/KPIsConfigure and thoroughly QA caigns ahead of launchesPartner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programsQualifications:3+ years of account, project, or implementation management experience requiredFluent in German and EnglishExperience with email service providers, email marketing or marketing technologyAbility to multitask, prioritize, and manage time efficientlyGood communication skills and the ability to synthesize complex topics for multiple audiencesFamiliarity with the technologies that underpin the modern web (HTML, JavaScript, APIs etc.)Strong troubleshooting and problem solving skillsHigh level understanding of Email Marketing strategiesAttention to detail and a strong commitment to qualityStrong technical affinity, ability to quickly learn and use new technologiesStudies have shown that women, communities of color, and hi