The Education Consultant plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite best practices. This Education Consultant role will focus primarily on customers who are currently implementing NetSuite but may also deliver training to Partners and our existing customers. The Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end-user training. The Education Consultant works in partnership with the implementation team to assess customer training needs, develop custom curriculum and materials (written and elearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training and Post Go Live Support Training. The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change. All Education Consultants will learn the fundamentals to work with our customers to train them on our solutions that are specific to multiple industries. LI-DL1 Career Level - IC2 Responsibilities Responsibilities: Deliver customer-specific End User Training including pre-go-live, Train the Trainer, pre-UAT and go-live support training based on the implementation project scope for a customer. Advise customers how to make best use of their learning subscription and develop a strategy (Learning Action Plan) to combine eLearning with live training to maximize end user adoption. Recommend best practices from a user adoption, training, and business management perspective. Understand and apply adult learning techniques and adjust the training solution according to the specific requirements of the customer. Understand the NetSuite application in all functional areas as they relate to customer end user learning requirements. Apply that knowledge to solve customer business challenges. Learn and deliver training for Mexico and Colombia localizations of NetSuite and provide training and advising to support customers throughout Latin America and US/Canada. Take full ownership of multiple concurrent customer training projects. Interact with customers as needed for logistics, knowledge transfer and follow-up Deliver live instructor-led training sessions onsite at customer locations and in a virtual, interactive online environment. Deliver webinars and webinar series to a broad customer base. Participate in customer training requirements definition and training scoping conversations. Act as a subject matter expert to mentor colleagues and to contribute to curriculum development. Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management. Keep up to date on current and new product rollouts to ensure functional and technical knowledge, as well as training and presentation skills are continuously upgraded. Incorporate learning industry best practices and techniques in daily engagements. Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of education services. Qualifications/Skills: Candidates for the Education Consultant role should have many of the following qualifications: Minimum 2 years in the technology industry 1 years of experience in a functional training or consultative role with emphasis on technology and business process training development, design, and delivery Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences Understanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets), Inventory Management (Purchasing, Fulfillment, Warehouse Management) and/or Software/Services management functions (Revenue Recognition, Project Management, CRM). Ability to advise the customer and showcase the importance of their training strategy. Drive value with the customer. Excellent time management skills, with the ability to manage multiple demands and reprioritize as customer timelines shift. Highly adaptable and open to change so that you can best serve the needs of your customers. Excellent written and verbal English and Spanish skills that can be applied to documentation development, curriculum review, delivery, and all communication. (Guadalajara, Mexico) Language Requirement: Full Professional Proficiency in English and Spanish. Proficiency in Portuguese an asset, but not required. Travel: The position will deliver on-site training upon request, up to 40% OTA-LAD-AFIRMM La innovacin comienza con diversidad e inclusin. Esta vacante no es exclusiva, pero est dirigida preferentemente a mujeres, independientemente de su orientacin sexual, identidad de gnero, edad, etnia o discapacidad. Para conocer los programas de Cultura e Inclusin de Oracle, visite: https://www.oracle.com/lad/corporate/careers/diversity-inclusion/ El Consultor de Educacin desempea un papel fundamental en el logro de este objetivo. Trabajan en colaboracin con los clientes para ayudarles a crear conocimientos de productos, aumentar la adopcin por parte de los usuarios y lograr el rendimiento de la inversin. Para ello, disean y ofrecen una formacin personalizada basada en procesos de alta calidad que promueve las mejores prcticas de NetSuite. Este rol de Consultor de Educacin se centrar principalmente en los clientes que estn implementando actualmente NetSuite, pero tambin puede ofrecer formacin a los socios y nuestros clientes existentes. El Consultor de Educacin trabaja en un entorno dinmico y de alta energa, ofreciendo formacin a mltiples clientes en una variedad de industrias. Esta posicin es responsable de la imparticin de formacin de usuarios finales virtuales e in situ dirigida por un instructor. El consultor de educacin trabaja en colaboracin con el equipo de implantacin para evaluar las necesidades de formacin de los clientes, desarrollar materiales y planes de estudios personalizados (tutoriales escritos y de elearning) y ofrecer formacin de calidad para garantizar una adopcin ptima de los usuarios. Los consultores de educacin pueden ofrecer servicios adicionales, como la formacin del formador, la formacin previa a la prueba de aceptacin del usuario y la formacin de soporte posterior a la puesta en marcha. El candidato ideal tiene una pasin por la formacin, tiene excelentes habilidades de comunicacin, puede ofrecer sesiones in situ y de clase virtual dirigidas por instructores, puede desarrollar materiales de aprendizaje y referencia, demuestra una excelente atencin al detalle, se preocupa profundamente por la satisfaccin del cliente, exhibe fuertes habilidades de gestin de proyectos y adopta el cambio. Todos los Consultores de Educacin aprendern los fundamentos para trabajar con nuestros clientes para capacitarlos en nuestras soluciones que son especficas para mltiples industrias. Responsabilidades: Ofrezca formacin especfica del cliente para el usuario final, incluida la formacin previa a la puesta en marcha, forme al formador, pre-UAT y soporte para la puesta en marcha, en funcin del alcance del proyecto de implantacin de un cliente. Indique a los clientes cmo hacer el mejor uso posible de su suscripcin a la formacin y desarrollar una estrategia (plan de accin de aprendizaje) para combinar eLearning con la formacin en directo para maximizar la adopcin por parte de los usuarios finales. Recomendar mejores prcticas desde la perspectiva de la adopcin, la formacin y la gestin empresarial de los usuarios. Comprender y aplicar tcnicas de aprendizaje para adultos y ajustar la solucin de entrenamiento de acuerdo con los requisitos especficos del cliente. Comprenda la aplicacin NetSuite en todas las reas funcionales relacionadas con los requisitos de aprendizaje del usuario final del cliente. Aplique ese conocimiento para resolver los desafos empresariales de los clientes. Aprenda y ofrezca formacin para las localizaciones de Mxico y Colombia de NetSuite y proporcione formacin y asesoramiento para apoyar a los clientes en Latinoamrica y EE. UU./Canad. Asuma la responsabilidad total de varios proyectos simultneos de formacin de clientes. Interacte con los clientes segn sea necesario para logstica, transferencia de conocimientos y seguimiento Ofrezca sesiones de formacin en directo con instructor en las ubicaciones de los clientes y en un entorno virtual e interactivo en lnea. Ofrezca seminarios web y series de seminarios web a una amplia base de clientes. Participe en la definicin de requisitos de formacin del cliente y en conversaciones sobre el mbito de la formacin. Actuar como experto en materia a los colegas mentores y contribuir al desarrollo de los planes de estudios. Participar en el desarrollo de nuevas ofertas y mejoras en los procesos, proporcionando retroalimentacin y sugerencias para la gestin de programas educativos. Mantngase al da de las implementaciones actuales y nuevas de productos para garantizar que los conocimientos tcnicos y funcionales, as como las habilidades de formacin y presentacin se actualicen continuamente. Incorpore las mejores prcticas y tcnicas del sector del aprendizaje en las interacciones diarias. Adherirse a los mtodos, procesos, procedimientos y polticas de Entrega de Servicios Educativos en el desarrollo Calificaciones/Aptitudes: Los candidatos para el rol de consultor de educacin deben tener muchas de las siguientes calificaciones: Mnimo 2 aos en la industria tecnolgica Ms de 1 ao de experiencia en una formacin funcional o funcin consultiva con nfasis en el desarrollo, diseo y entrega de formacin en tecnologa y procesos empresariales Slidas habilidades de presentacin, formacin y facilitacin de grupos; familiarizadas y competentes con los mtodos y tcnicas de interaccin con la audiencia apropiados para todo tipo de audiencias Conocimientos de los estndares comunes del sector relacionados con ERP junto con las prcticas de negocio estndar relacionadas con las funciones de contabilidad (cuentas a cobrar, cuentas a pagar, contabilidad general, Fixed Assets), Inventory Management (compras, satisfaccin, Warehouse Management) y/o gestin de software/servicios (reconocimiento de ingresos, gestin de proyectos, CRM). Capacidad para asesorar al cliente y mostrar la importancia de su estrategia de formacin. Impulse el valor con el cliente. Excelentes habilidades de gestin del tiempo, con la capacidad de gestionar mltiples demandas y volver a priorizar a medida que cambian las lneas de tiempo de los clientes. Altamente adaptable y abierto al cambio para que pueda satisfacer mejor las necesidades de sus clientes. Excelentes habilidades de ingls y espaol escritas y verbales que se pueden aplicar al desarrollo de la documentacin, revisin del plan de estudios, entrega y toda la comunicacin. (Guadalajara) Requisito de idioma: Competencia profesional completa en ingls y espaol. Competencia en portugus de un activo, pero no requerida. Viajes: El puesto impartir formacin on site previa solicitud, hasta un 40% LI-DL1 About Us As a world leader in cloud solutions, Oracle uses tomorrow?s technology to tackle today?s problems. 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