Join our Hundertserver Team Working Style & Conditions • Working hours: Flexible core hours, depending on SLAs • On-call duties: Possible depending on customer requirements • Work model: Remote or hybrid possible Your Hundertserver mission: As a Customer Support Engineer, you are the central point of contact for our customers – with technical understanding, a hands-on mentality, and clear communication. You solve problems pragmatically, quickly, and sustainably. Whether it’s Kubernetes, cloud infrastructure, or network issues – you take initiative, think ahead, and ensure customer satisfaction. In doing so, you work closely with our DevOps, engineering, and product teams. The Main Tasks: 1. Technical Support & Troubleshooting • Handling 1st- and 2nd-level requests via tickets, email, or Slack • Quick analysis and resolution of cloud, Kubernetes, or network issues • Support with deployments, scaling questions, and performance issues • Collaboration with internal experts to solve complex topics 2. Customer Communication at Eye Level • Direct technical consulting – clear, solution-oriented, and empathetic • Confidently escalating and managing critical cases • Documenting cases, workarounds, and improvements • Supporting onboarding and training for customers 3. Monitoring & Incident Handling • Active system monitoring (e.g., with Prometheus, Grafana) • Processing and evaluating alerts • Identifying recurring issues and their root causes 4. Documentation & Knowledge Transfer • Building and maintaining internal and external knowledge bases • Sharing experiences with colleagues (e.g., in internal sessions) • Developing practical best practices for customers 5. Patch Management & Operations Processes • Participating in updates, security patching, and system-level tasks You fit to our team when: Technical Know-How • Experience with cloud platforms (e.g., AWS, Azure, or GCP) • Solid Linux skills (Debian, Ubuntu, others) • Kubernetes, Docker, Helm – would be great, but not a must • Basic knowledge in automation/scripting (e.g., Bash, Python) • Basic networking knowledge: DNS, VPN, firewalls, load balancers Soft Skills & Mindset • Clear communication – even on technical topics • Customer-oriented: you think in solutions, not problems • Hands-on: you take action instead of waiting for perfect conditions • Self-reliant and structured – you keep an overview • Team player who enjoys collaboration and learning Nice to Have • Experience in technical support or system operations • Certifications like CKA, AWS Associate, ITIL – nice to have, but not required What we offer: With us, it’s not just about what you can do – but also about how you want to grow. We offer you: • Continuous learning: professionally, methodologically, and personally – with real practical relevance • Development opportunities: access to internal & external trainings, workshops, and certifications • Cultural competence: working in a team with clear values, openness & mutual respect • Hands-on environment: you can contribute, think along, and truly make a difference • Freedom & responsibility: work at the office, remote work, flexible hours, and a team that supports you About us ONEHUNDRED / Hundertserver is the cloud service provider that doesn’t just support digital transformation – we actively shape it. Based in the heart of Berlin and trusted by clients such as Gründerszene, Edelman, and Prognos, we develop innovative, secure, and sovereign cloud solutions for a connected future. Our team lives and breathes technology, thrives on challenges, and is always pushing the boundaries of what cloud can do. With over 20 years of experience, deep open-source expertise, and a strong focus on data sovereignty, efficiency, and quality, we guide organizations on their journey into the multi-cloud world. What defines us? Integrity, team spirit, a passion for learning, and the courage to break new ground. We’re open, agile, and driven by progress – and we’re looking for people who share that mindset. Join our team and help shape the future of cloud with us.