SAP EWM SME providing solution expertise to meet MARS requirements including integration with other non-SAP applications.
SAP EWM with strong verbal and written communication skills.
SAP EWM Package Consultant with basic warehouse management (inventory management, inbound/outbound processing, internal warehouse movements, physical inventory) expertise.
Bring in strong business process knowledge on EWM processes and integration with cross modules like Production Planning, Material Management, Quality Management, and Transportation Management.
Preparing, organizing, and conducting functional business workshops related to the Warehouse Management area across the Units.
Provide expertise in building global EWM template and propose process improvement plans with key capabilities in EWM.
1. To adhere to quality standards, regulatory requirements, and company policies.
2. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
3. To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
4. To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
5. To provide support for on-call escalations or L3 level support and doing incident and problem management.
6. Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
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