Description Responsibilities: - Customer support via our service hotline and ticket system - Creating content for contact center partners - Clarifying and finding solutions for customer complaints in the technical support area - Advising customers on product-specific questions - Daily, detailed and timely data entry using Microsoft CRM, Microsoft Outlook and Excel Qualification: - Training or several years of professional experience in a customer-oriented profession - Fluent written and spoken English is required. One other language: German/French/Italian/Spanish also required - Good computer skills: Experience with PC hardware as well as Microsoft operating system and current game consoles - Experience with PC and console games (especially racing games) and force feedback steering wheels is helpful. An interest in this area, especially in Fanatec products in particular, is required