Your task will be:
1. Installation and administration of networks (WAN, LAN), virtualized systems as well as Windows/- Linux operating systems
2. Support and error analysis, e.g. by adjusting the application situation in the test system
3. Communication of the problem solution to the customer, if possible common telephone implementation
4. In the event of operating errors: system recommissioning in cooperation with the customer
5. communicative interface to the in-house development department
6. quality assurance
7. Documentation of the support case in the ticket system
8. Troubleshooting in 2nd level support by telephone and remote access
9. Incident management in the ticket system
10. Participation in rollout and migration projects
11. Compliance with safety regulations
12. Creation and maintenance of task-specific technical documentation
You have the following skills and qualifications
13. Completed university education (Uni/FH) or comparable qualification
14. Several years of professional experience in the field of IT, ideally in a very dynamic and strongly growing environment
15. Experience in personnel management and the management of business-critical IT projects
16. Comprehensive knowledge in the analysis and optimization of business processes in IT
17. Innovative, dynamic, proactive and committed thinking and acting
18. Pragmatic way of working and “Getting Things Done” mentality
19. Very good overview of current systems and applications as well as the latest technologies
20. Technical know-how in the administration of Windows networks, network technology, ERP, virtualization, LAN and WAN concepts, VMWare, server and storage systems
21. Communication and assertiveness as well as flexibility and very high sense of responsibility Analytical and conceptual strength
Leadership personality with the ability to
22. Excellent knowledge of German and good knowledge of English
We will offer you:
23. technical equipment at a high level and a familiar working atmosphere.
24. Responsibility, exciting tasks and a team that wants to achieve something!
25. Support and flexibility, so that job and private life fit together in every situation.