Junior Onsite IT Support Analyst - Nürnberg, Germany
Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.
We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.
The Junior Onsite IT Support Analyst will be responsible for providing technical support to users through the analysis and resolution of technical problems . In this role, support is for Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, Sharepoint, Yammer and the Power Platform.
Job Description
What you’ll do
* Provide Tier 1 support for the M365 platform via phone, email and ticketing system.
* Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
* Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
* Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
* Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
* Escalate issues to appropriate teams within IT as needed.
* Manage incoming helpdesk tickets and assign appropriately.
* Flexible to work in an IT Tech Cafe onsite in Nürnberg office
* Hardware and software support for the end-user community.
* Provide touch support to the Network team for network troubleshooting
* Travel between other German offices may be required. As well possible international travel to support other NIQ offices.
Qualifications
* Good IT level skills around supporting workstations, Windows 10, 11. Office 365
* Good communications skills
* Manage and support Desktop software and hardware infrastructure
* English language proficiency
* German language proficiency
* At least 1 year working in a similar IT support role
Additional Information
* Main office: Sophie-Germain-Straße 3-5, 90443 Nürnberg, Germany
* Support other offices in Germany
Our Benefits
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: