Head of Customer Service & Lab Development (f/m/d)
Apply locations Weinheim time type Full time posted on Posted 3 Days Ago job requisition id R_00080413
Working at Freudenberg: We will wow your world!
Responsibilities:
* Operational and disciplinary management of the customer service and lab development team and ongoing development of all employees.
* Managing the regular adjustment of the portfolio and deriving corresponding business development activities and roadmaps to strengthen the future viability of Labs & Services in growth markets together with the other Labs & Services management functions.
* Controlling overarching laboratory management and necessary digitalization measures in collaboration with the management functions of the operational laboratories.
* Preparing and managing the department budget, including monitoring expenditure and ensuring the efficient use of resources. This also includes planning and controlling projects and investments.
* Identifying potential for improvement within the department and implementing appropriate measures.
* Promoting effective communication within the department and with other departments and management. Ensuring smooth cooperation and information flow to support the achievement of corporate goals.
* Proactively network with business groups to make processes (e.g. project and order processing) effective and efficient and strategically develop and maintain relevant collaborations with universities, laboratories and institutes.
* Ensuring and monitoring that all HSE and quality requirements and company guidelines are met in the area of responsibility, including the coordination of certification and accreditation tasks.
* Ensuring that the topics in the area of responsibility are processed in a qualitatively flawless and timely manner.
Qualifications:
* A university degree in a technical or economic field, ideally complemented by a doctorate.
* Several years of professional experience in a managerial or coordinating position, ideally in a laboratory environment, in customer service, sales & marketing or business development.
* Experience in business development and digitalization in the laboratory environment.
* Knowledge of cost and financial accounting: planning, budgeting and cost control.
* Strong leadership skills, the ability to motivate, lead and develop the team.
* Entrepreneurship and ability to prioritize the project portfolio, allocate resources and meet target deadlines through well-organized work.
* Ability to analyze complex issues and find effective solutions.
* Strong communication and presentation skills, intercultural skills.
* Creative and innovative mindset, openness to new topics and changes.
* Fluent in written and spoken German and English.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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