Global Program ManagerLocation: Dreieich or Hamburg, with up to two days of remote work per weekContract Type: Permanent Employment Start Date: Short-term, by agreement Who We Are | We Are PioneersAVI-SPL is the world''s largest and Europe’s leading provider of digital workplace solutions. Our video conferencing and media technology solutions enable our clients to communicate efficiently, keeping people connected no matter where they are. At AVI-SPL Deutschland GmbH, we are a growing team of approximately 130 colleagues, managing clients and projects across the EU and Switzerland. What to Expect • Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account• Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary • Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary• Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy• Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction• Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy• Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations • Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model• Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience• Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization• Lead global team meetings with individual project managers to provide guidance and assemble project updates• Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation• Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable• Provide direct interaction with service management to ensure smooth transition from project completion to service ownership • Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account• Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns• Support deployment of international project and service needs with a keen understanding of regional differences• Other duties assigned as needed What You Bring • Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines• Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills• Strong business acumen and ability to interface credibly at the CxO level • Strong ability to multi-task, prioritize, manage time and work in a self-directed manner• Demonstrate leadership and management skills in a team-oriented, collaborative environment• Exceptional strategic thinking and structured problem-solving skills• Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall • Must have intimate knowledge of regional differences in support of international deployments • Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat• Minimum of a 4-year degree or comparable industry experience is required• 5 years in a program management or leadership role (direct or indirect) is required• 5 years of experience in IT technology service or enterprise technology management preferred• Experience working with international accounts/program deployments • Valid and current PMP, PgMP or Prince2 certification preferred• Experience in the AV industry is a plus What We Offer | We Grow TogetherAttractive Compensation and Benefits: We offer not only a generous salary but also additional company benefits. Our aim is to provide you with financial stability and advantages that go beyond the standard offerings.Flexible Work Arrangements: Your work-life balance matters to us. That’s why we offer the option to work comfortably from home. This flexibility allows you to tailor your work schedule to your individual needs without sacrificing productivity.Autonomy and International Diversity: We value your expertise and skills. Here, you’ll have the freedom to work independently and be part of an inspiring, international work environment. This means working alongside like-minded colleagues from different cultures and contributing your ideas in a global context.Professional Onboarding and Development: Your career growth is important to us. You’ll be supported and trained by experienced colleagues, and we offer numerous opportunities for further training to continuously develop your skills and achieve your career goals.Community and Events: At AVI-SPL, it’s not all about work. We place high value on a strong sense of team spirit. Our team regularly comes together for a variety of events, including our summer festival, festive holiday celebrations, and relaxed team barbecues at lunch. Here, you’ll find not just colleagues but also friendships and a supportive social network.Sounds Like Your Opportunity?Take the next step in your career with us Simply click the link to our applicant management system below to submit your application and join our team. Look forward to exciting challenges, personal growth, and a warm, welcoming work environment. We can’t wait to see your application LINK : Job Listings at AVI-SPL (icims.com) If you have any questions, feel free to contact Björn Kulisch at 06103/4857417.Please note the information regarding the processing of your personal data during the application process by AVI-SPL Deutschland GmbH, as outlined in our privacy policy (https:avispl.de/datenschutzerklaerung/).