We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What You’ll Do Collaborate with development teams to create high-quality product documentation, tutorials, UI labels, API content, and community resources. Research and understand target users, working closely with UX Designers, Product Managers, and Developers to create solutions tailored to their needs. Structure and optimize content for specific audiences, including designing interaction flows and improving response patterns for the AI assistant, Joule. Analyze AI bot interaction data to identify areas for improvement and implement actionable recommendations. Advocate for a user-centered, data-driven culture within the team. Ensure a consistent user experience across channels, with a strong emphasis on AI-driven interactions. What You’ll Bring Bachelor’s degree in a relevant field, such as Information Design, UX Design, Communications, or Technical Writing. Proven experience in UX, user research, and creating content deliverables. Ability to communicate complex technical content to diverse audiences. Familiarity with agile development practices; experience with AI bot content or chatbot systems is a plus. Fluency in English; German language skills are an advantage. Strong attention to detail, problem-solving skills, and the ability to manage multiple projects simultaneously. A portfolio is desirable to provide insight into your previous work and skills. Meet Your Team As part of the Business Technology Platform Experience Organization (BTPX), you will shape the future of SAP’s next-generation, industry-leading cloud platform products. We offer a collaborative environment that fosters learning, recognizes individual contributions, and provides a wide range of benefit options. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careerssap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Requisition ID: 413110 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Berufserfahren | Employment Type: Vollzeit, unbefristet | Additional Locations: LI-Hybrid