Your mission As an Identity and Audit Operations Manager, you will be responsible for designing, implementing, and maintaining robust IAM processes while ensuring compliance with regulatory and audit requirements. You will act as the department’s primary point of contact for audits and collaborate with various teams to enhance and optimize IAM and audit processes. Responsibilities: Develop, implement, and enforce identity and access management (IAM) processes across the department. Create and manage role-based access control (RBAC) rule sets for roles and functions. Oversee the entire user lifecycle, including provisioning, deprovisioning, and role changes. Initiate and manage user access recertifications via ServiceNow, supporting business owners. Act as the department’s primary point of contact for all internal and external audits. Prepare and provide necessary documentation and exports (via ServiceNow or relevant administrators). Ensure timely resolution of audit findings by coordinating corrective actions across the department. Collaborate with stakeholders to enhance ServiceNow functionalities for IAM and audit processes. Enforce BaFin-compliant processes, with a focus on meeting ZAIT requirements. Proactively address gaps, implement corrective actions, and prepare for future regulatory audits. That's what you bring along Extensive knowledge of IAM processes, including the ability to apply and enforce IAM policies and drive their continuous improvement. Experience in user lifecycle management and access recertifications via ServiceNow. Proven expertise in audit coordination and management, ensuring seamless execution of internal and external audits. Strong experience with ServiceNow as the primary tool for managing identities, authorizations, and audit documentation. Familiarity with BaFin ZAIT compliance requirements and regulatory frameworks. Excellent problem-solving, analytical, and communication skills. Strong collaboration skills to work effectively with diverse teams and stakeholders. That's how working with us will be That's how working with us will be Stability & Innovation : Become part of a dynamic fintech company that is transforming the financial industry through innovation and technology. Work with a diverse and talented team committed to pushing boundaries and setting new standards. We are part of the NEXI Group - one of the biggest financial groups in Europe Culture & Social : Work with a diverse and talented team (we have 40 nationalities) committed to pushing boundaries and setting new standards. Collaborate at our brand-new office in the heart of Berlin: enjoy BBQs on our rooftop terrace and connect with colleagues over freshly brewed coffee from our barista coffee machine. Experience regular company and team events: monthly free lunch, summer party, all-hands meetings, guest speakers, conferences & events. Community Connect – get involved in one of our social projects, as part of our sustainability initiative Grow th: Unlock endless opportunities for professional development and advancement as you drive fintech excellence. Buddy Program for language learning: improve your English or German through tandem sessions with your colleagues. Access to learning platforms, and if included in your P&D goals, you can attend additional training sessions. Personal Development Plans - your career progression is taken seriously with us Flexibility : We offer flexible working hours and hybrid working options to balance work and family life. We offer flexible working hours and hybrid working options to balance work and family life. Recharge your batteries by enjoying 28 days of vacation every year Become a digital nomad: Work with Ratepay from any EU country for up to 1 month per year. Ratepaw Community: Our office has a floor which is dog-friendly. So, bring your pawsome pet to work when needed Rewards : Enjoy a competitive salary and benefits package that reflects your expertise and contributions. Generous private pension scheme- Ratepay match 100% of your contribution up to 50 Euros per month. Flexible benefits - You have a monthly budget of 30 euros to choose between several benefits, for example, public transport subscription, grocery stores voucher, sports clubs, and many others. Extra Benefits : We provide home office equipment, including screens and keyboards, to ensure you have the right setup when working from home. Access to a corporate benefits platform where employees can get great discounts and offers for a range of online shops and activities. Take part with your colleagues in company sponsored sport events or attend one of our employee organized fitness sessions. Equal Opportunities & Diversity We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious views, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality. With over 250 employees and 40 different nationalities, we take our values seriously. These include; ownership, growth, integrity, collaboration, customer centricity and inclusion. About us We dare to design the future of payments. Ratepay is energy and diversity and: custom-made state-of-the-art payment solutions. Established in 2009 we were a fintech before the word fintech even existed. Today we are the number one white-label Buy Now Pay Later payments provider in Europe handling over 2.5M transactions per month and we’re constantly growing. We are where we are because we work together as one team. Because we got the freedom to execute ideas. And above everything: because we never stop improving. Here it is all about shared goals not about the big ego. We are dedicated pros (more than 250 of them) not cons. We embrace being courageous, committed and decisive, warm-hearted and having a will to win. We have our origin in the heart of the payment scene and cover the whole value chain from integration support to the dunning process with a core of AI-based risk management. With us, you can integrate direct debit, instalments and prepayment. In other words: the favourite payment methods in Germany, Austria and Switzerland (the Dutch like it too). Located in the middle of Europe’s fintech metropolis (Berlin) we are proud to work with major partners such as Eurowings, Ebay and About You and hundreds more.