Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Customer Insights & Marketing ActivationGesellschaft:Mercedes-Benz AGStandort:Mercedes-Benz AG, StuttgartStartdatum:..5Veröffentlichungsdatum:..5Stellennummer:MER3JBLArbeitszeit:Vollzeit BewerbenAufgaben
Would you like to gain a cross-divisional and international insight into the exciting, worldwide digital marketing activation of a large corporation? Are you interested in marketing/sales processes and data-based standardization and marketing activation? Would you like to contribute to the strategic development of Experience Center and Customer Feedback at Mercedes-Benz and customer orientation is your top priority in your work?
Then the advertised mandatory internship in our team is just right for you!
The Mercedes-Benz Experience Center (MB.EC) aims to deliver a world-class luxury customer experience globally by connecting all marketing departments and functions. This holistic program ensures a unified luxury voice, efficient delivery, capability enhancement, and supports efficiency targets.
The goal of implementing Customer Feedback at touchpoints is to enhance customer experiences through real-time insights, enabling swift adjustments and improvements. By continuously measuring and monitoring touchpoint performance with direct customer feedback, this approach drives ongoing refinement and optimization of interactions, ultimately delivering exceptional customer experiences and supporting business objectives effectively.
You will work in close collaboration between global and regional marketing experts, with the main goal of support the Program Management of the MB.EC and Customer Feedback.
From your new role, you can expect:
1. High involvement and responsibility for preparation and participation in workshops (e.g., topic specific presentations and brainstorming boards)
2. You will support the implementation of the Program Management of the Experience Center in collaboration with our agency and internal stakeholders
3. Independent, content-related collaboration with the defined Swarms/Initiatives
4. Analysis and creation of report for the steering of the program
5. Insights into Customer Feedback strategy development and steering of the operationalization
6. High involvement into project management and steering of Customer Feedback initiatives
7. Responsible for the instant feedback tool that captures customer responses in real-time to enhance the relevance of customer data
8. Creation of global surveys for all Touchpoints
9. A great working culture and atmosphere combined with the advantages of a large international corporation
10. A flexible and agile working environment in intercultural and interdisciplinary teams
11. Freedom of design and short decision-making processes
Qualifikationen
12. Degree in Business Administration, Economics, Marketing Communication, Business Informatics, Economics, or a comparable course of study
13. Fluent in English (spoken and written), knowledge of German and other languages is a big advantage
14. Excellent handling of MS Office (especially Excel and PowerPoint)
15. Knowledge of project management tools (e.g., Jira, Confluence, Mural) is an advantage
16. Understanding of customer insights and data analysis
17. A high degree of teamwork, initiative, and reliability
18. Willingness to learn and work in the context of various business issues
19. Being self-motivated and organized with a desire to learn and provide your ideas on business process improvements
Personal skills:
20. We are seeking a highly motivated individual with a strong desire to learn and the initiative to drive projects forward independently
21. Strong customer-centric mindset
22. Structured and goal-oriented way of working
23. Data-driven mindset with a hands-on mentality
24. High degree of teamwork and personal responsibility
25. Willingness to work in the context of various business topics
26. Flexibility and self-motivation
Additional information:
Please find the criteria of employment .
Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
BenefitsEssenszulagenMitarbeiterhandy möglichMitarbeiterrabatte möglichMitarbeiterbeteiligung möglichMitarbeiter EventsCoachingFlexible Arbeitszeit möglichHybrides Arbeiten möglichGesundheitsmaßnahmenBetriebliche AltersversorgungMobilitätsangebote
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