Direct message the job poster from RIZE Recruitment
Expert Recruiter / 20+ years exp supporting Telecoms, ICT & Energy companies across Germany with market leading tech professionals for freelance…
Head of Technical Operations with Telecoms network experience
* You would have worked as ops lead within an MNO or MVNO in Germany (Telefonica or Vodafone most likely with offices in Dusseldorf), quite possibly someone who has lead ops in Huawei, Ericsson or Nokia would also be relevant.
* You will be a senior tech lead who will understand mobile network ops with particular knowledge of core networks and can steer central operations teams like a partner.
* You will understand how call flows work, be able to evaluate and optimise operational processes with ITIL and change management background.
Main Tasks & Responsibilities
* End-to-end accountability of the operations of mobile network and IT services, capabilities and infrastructure deployed centrally and locally to provide MVNO services.
* Introduce and run MVNO partner management; incl. the tracking and reporting of partner performance, arrange regular partner governance and stakeholder management.
* Perform operations of local service & infrastructure capabilities (incl. local Lawful Interception) and manage internal & external partner that operate centrally deployed or outsourced capabilities.
* Responsible for driving operational excellence and network efficiencies.
* Manage end-to-end mobile service quality (e.g. for voice, data and messaging), incl. the definition of quality targets, the regular tracking and reporting of service quality KPIs; lead improvement initiatives.
* Line Management of the Operations team, incl. people management, people development, definition of objectives and their fulfilment.
* Engineering and lifecycle management of network and IT infrastructure (e.g. release and capacity management), either through partner management for outsourced or central capabilities or internally.
Seniority level
Director
Employment type
Full-time
Job function
Engineering, Management, and Project Management
Industries
Telecommunications, Information Services, and IT Services and IT Consulting
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