Your mission
* You take operational & strategic responsibility for all CRM and retention marketing initiatives with the goal of maximizing customer loyalty and lifetime value
* You are an absolute KPI expert and always keep an eye on the latest developments in CRM & retention to successfully implement them
* You are responsible for cross-channel CRM strategies and ensure that all measures are performance- and data-driven
* You develop automation and personalization strategies to ensure highly relevant and individualized customer communication
* You help us scale the brand profitably to the next level while strengthening customer retention sustainably
* You are a passionate leader who manages and develops our international CRM team
* You like to be hands-on and actively support your team in day-to-day operations
Your profile
* You have at least 3 years of experience in CRM, retention marketing, ideally in an e-commerce environment
* Ideally, you have already gained leadership experience, are passionate about employee development, or are highly motivated to take off as a team lead
* You are creative and have a good eye for engaging and effective customer communication
* You have experience managing high budgets and making data-driven decisions
* You are highly familiar with segmentation, automation, and data-driven campaigns
* You are analytically strong, love numbers and complex challenges, and excel in conceptual thinking.
* You speak very good English (German, Italian, or French is a plus) and are characterized by clear communication skills
Why us?
* Permanent position in the heart of Munich (Karlsplatz) in a fast-growing, passionate and ambitious team
* Steep learning curves, the opportunity to actively help shape marketing and communication
* Flat hierarchies, short decision-making processes
* Freedom to actively help shape a young, successful and fast-growing company
* Best culture: friendly team and a very open and positive feedback culture
About us
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