Our specialists at Randstad professional solutions are currently looking for a qualified 1st level support on behalf of a client - an IT company in Lemwerder. In this position you will be responsible for the initial analysis, recording and classification of requests. Your satisfaction is our goal - trust our expertise! Try it out and apply online now! Your path to an attractive permanent position directly with our client company is not far away! We value equal opportunities and welcome applications from people with disabilities, whose inclusion is particularly important to us.
Here's what our clients offer
1. Interesting, varied activities
2. Attractive remuneration
3. Possibility to work from home 1-2 days per week
4. Innovative and future-oriented working environment
5. Exciting development opportunities
6. Flexible working hours
7. Numerous other benefits
Your tasks
8. Acting as the first point of contact in first level support for internal users
9. Initial analysis, recording and classification of requests (tickets)
10. Supporting telephone, written and personal support requests
11. Independent compliance with response and processing times for support requests
12. Solving simple queries and forwarding more extensive faults to second level support
13. Support of PCs, laptops and printers in a client/server network environment
Your profile
14. Successfully completed vocational training as an IT specialist for system integration or comparable training in the IT sector, committed career starters and career changers are also welcome
15. Good written and spoken German and English skills
16. Independent and goal-oriented way of working
17. High degree of diligence, flexibility and ability to work in a team
18. Strong quality awareness and quick comprehension skills
19. Confident and professional appearance and excellent communication skills