Description:
German Customer Support at fashion group PVH (Calvin Klein, Tommy Hilfiger, etc.)
Do you have a passion for fashion and enjoy interacting with people? We have an exciting opportunity for a dedicated German speaker to join the PVH Support Team in Lisbon! If you have excellent communication skills and a natural flair for customer engagement, this role is for you. Work abroad using your native language for one of the world's leading fashion companies, all while enjoying the vibrant lifestyle of Portugal’s capital.
About the Company
You definitely know them! PVH is the global fashion powerhouse behind brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, PVH operates in over 40 countries and employs 36,000 people worldwide. This is your chance to be part of a top-tier international team in a dynamic and stylish industry.
The Opportunity
Join the PVH Customer Support Team in Lisbon and be part of an international and fast-paced environment. You’ll help German-speaking customers with their inquiries and provide top-notch service while working in one of Europe’s most exciting cities. This is a great opportunity for career growth, whether you're looking to gain experience or build a long-term career in fashion customer support.
Your responsibilities
* Assist German-speaking customers via phone, email, chat, and social media.
* Handle questions about orders, deliveries, payments, returns, and product details.
* Provide fashion advice, suggest trending items, and support customers with exchanges and guarantees.
* Offer solutions and ensure customer satisfaction with every interaction.
Requirements:
Your Profile
* Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude.
* Are proficient in German and fluent in English (both written and spoken).
* Possess outstanding communication skills.
* Are keen to learn.
* (Bonus) Have experience in a telephone customer service or call center environment.
Offer:
Benefits
* Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* Competitive salary plus bonus.
* Private health insurance.
* Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
* Free Portuguese language courses.
PVH believes in a world powered by forward design, creativity, and top-quality apparel. If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you!