Carrier Operations Management (COM) works across the EU in a cross-functional environment with Carriers, Transportation Execution, Planning and Scheduling organizations to improve Transportation performance and KPIs. They maintains and reports up to date and accurate statistics, management reports and analysis at scale managing performance of 5k carriers. They are an expert in the transportation function, are able to independently define processes considering long term sustainability and repeatability. They handle escalations and takes ownership of projects/tasks beyond core responsibilities. Key job responsibilities Engages with performance and analytics teams to develop and understand performance metrics to assist with driving business results. Investigates root cause of performance failures along with transportation partners to trouble shoot and create processes/actions to sustainably eliminate them. Determines corrective action for risks and obstacles with assistance from senior program managers. Utilize analytical simulations and assessments to quickly understand the business impact of the trends and make quick and informed decisions based on available data. Plays an active role in training our carriers on new tools and processes, as well as training the wider transportation team on relevant topics. Serves as escalation point in the network for our Carrier Managers. Owns, tracks, or escalates issues to ensure that they are addressed and documented. Owns reporting to Senior Management up to Director Level.