Join our team as a Senior Product Manager at Zalando Payments GmbH and take charge of a pivotal role in our organization as the Senior Product Manager for our Cards product. In this role, you will contribute to improving our customer experience and growth by optimizing our acquirer set-up & performance and transaction flows, running discovery of the latest features for card processing (such as tokenisation, smart routing, etc.), and onboarding/improving innovative card-based payment solutions on the Zalando platform. You will also be responsible for our core card processing engine, guiding our efforts to the next generation technology stack. Your expertise in this domain is crucial to align on key projects for our customers and manage seamless and error-free transaction operations.
You are a passionate, KPI-driven technical product manager with a strong instinct to drive innovation in a complex technical landscape, ensuring stability, high levels of performance, and security that are of utmost importance in a regulated environment. You have a strong customer focus and can discover new features and optimization opportunities for existing payment methods, as well as bring new card-based payment methods to our 50+ million customer base to drive customer lifetime value.
As part of the Customer Solutions Department here at Zalando Payments, you'll play a critical role in delivering outstanding payment experiences while maintaining a high level of stability, performance, and security across all markets. You are comfortable working under ambiguous priorities and keeping the team focused in high-pressure situations. If you're passionate about shaping innovative technical payment solutions and optimizing our transaction architecture, this role is tailor-made for you. Join us and be at the forefront of driving the evolution of the Zalando payment landscape.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. This vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
1. Product Roadmap: Empower your team to craft and sustain a dynamic product roadmap outlining prioritized features, enhancements, and initiatives within the designated product domain. Foster collaboration with both internal and external stakeholders to gather relevant requirements, align closely with our Engineering Leadership, and articulate precise product specifications.
2. Cross-functional Collaboration: Forge close partnerships with the Zalando Platform teams to comprehend their needs and requirements concerning our payment infrastructure. Foster effective collaboration to ensure synchronization, secure buy-in, and facilitate the successful execution of product initiatives. Engage with product managers across various departments within the organization, leveraging influence to align roadmaps for collective success.
3. Product Development: Independently take the lead in steering the entire product development lifecycle, from inception to execution, encompassing problem definition, opportunity sizing, solution identification, coordination of technical design and development efforts, and ensuring compliance with regulatory requirements and the overall company strategy.
4. Performance Analysis: Continuously monitor key performance indicators (KPIs) of the transaction processing across all our services alongside your team. Utilize data-driven insights to pinpoint areas ripe for enhancement, prioritize product optimizations, and evaluate the efficacy of implemented strategies.
5. Stakeholder Communication: Routinely communicate updates, advancements, and outcomes to pivotal stakeholders, including executives, department heads, and cross-functional teams. Present discoveries, proposals, and business cases to garner support and secure resources for product initiatives.
Minimum Requirements:
1. Have several years (5+) of product management experience, collaborating with internal and external stakeholders, ideally in the domain of payments or fintech.
2. Have a technical background or experience in managing technical product development.
3. Are a natural problem-solver, with a history of leading a technical product through discovery, solving meaningful customer and business problems, delivering scalable solutions, and being able to work independently.
4. Have experience working in complex and ambiguous technology environments.
5. Have the ability to create a strong product vision and translate that vision for any audience, through well-crafted documents, thorough requirements, and clear communication with stakeholders.
6. Have an analytical mind, with the expertise to evaluate data, and draw insights to make informed product decisions by defining success criteria and measuring the impact of the product.
7. Are interested in Payments industry trends and developments, ideally having some experience in working with payment partners or service providers in Europe.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer:
* Employee shares program
* 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
* 2 paid volunteering days a year
* Hybrid working model with up to 60% remote per month, actual practice is up to each team to best support their collaboration
* Work from abroad for up to 30 working days a year
* 27 days of vacation a year to start with, gaining an additional day each year you work at Zalando (30 days maximum)
* Relocation assistance available (subject to prior agreement)
* Family services, including counselling and support
* Health and wellbeing options (including Gympass)
* Mental health support and coaching available
Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).
In some cases, we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.
If you have any questions about our recruitment process, please take a look at our FAQ page.
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