Service Delivery Manager (m/f/d)
Freelance/temporary employment for a project Remote Start date: asap Reference number: 771514/1
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Responsibilities
1. Manage and continuously improve IT Service Support and Service Delivery processes to meet business needs within ServiceDesk
2. Responsible for successful delivery of a high-quality IT Service Desk to users
3. To lead on working with Internal IT and 3rd parties to develop, deliver and transition change into operational support
4. Responsible for business relationship management and ensuring the Service Desk team achieve service levels to a high quality
Profile
5. Experience as Service Delivery Manager or ServiceDesk Manager
6. Experience with IT Operations, infrastructure operations, cloud services, Application Management, workplace andServiceDesk
7. Experience with Automation and IA to improve Shiftleft or Self-service
8. Deep understanding of service management principles, frameworks, such as ITIL, and best practices
Benefits
9. Remote work possible