Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a German Speaking Roadside Assistance professional to work remotely from Greece, with a start date in May or June. If you are proficient in German and are looking to help clients while enjoying the flexibility of remote work, this role is perfect for you!
As a member of our dedicated support team, you will assist German-speaking clients encountering vehicle-related emergencies, ensuring they receive timely responses and exceptional service. Your communication skills and ability to remain composed under pressure will be crucial in providing the necessary support to clients in distress.
Key Responsibilities
* Serve as the first point of contact for German-speaking clients reaching out for roadside assistance.
* Quickly assess emergency situations and provide clear guidance and support to clients.
* Coordinate with local service providers to dispatch assistance promptly and efficiently.
* Document all client interactions, actions taken, and solutions provided accurately in the company’s systems.
* Provide reassurance and ongoing communication to clients while they wait for assistance.
* Engage in administrative tasks such as maintaining client records and service logs.
* Stay updated on company policies and emergency procedures to enhance service effectiveness.
Requirements
* Fluency in German and proficiency in English; knowledge of additional languages is a plus.
* Experience in customer service or emergency assistance preferred but not required.
* Strong communication skills, both verbal and written.
* Ability to stay calm and effective under pressure in emergency situations.
* Excellent problem-solving skills focused on delivering exceptional customer support.
* Flexibility to work various shifts, including evenings and weekends.
* Comfortable using technology and remote working tools relevant to roadside assistance operations.
Benefits
* Private Health Insurance
* Training & Development
* Performance Bonus
* 2 Extra Salaries Per Year
* Fully Paid Training
* Great Salary
* Fully Paid Relocation Package ( flight, transfer and hotel )