If working as 1st level support is not just a job, but also a calling for you, you've come to the right place! The friendly colleagues at Randstad professional solutions feel called to bring you into a new job that you are passionate about and in which you can fully exploit your potential. A business partner from the IT sector is currently strengthening its team in Bochum. In addition to a permanent position, there are additional attractive benefits. Apply directly online! Randstad welcomes applications from people with a disability.
Here's what our clients offer
1. Fast and smooth placement in a permanent position directly with our clients
2. Trusted contacts with companies in the region thanks to many years of market presence
3. Appreciative and trusting support throughout the entire placement process
4. Intensive preparation for the interview with our client
5. Attractive, performance-related remuneration
Your tasks
6. Acceptance and qualification of customer inquiries and faults in the ticket system
7. Identification of problems and development of a proposed solution
8. Continuous optimization of operating processes and structures
9. Documentation of inquiries and fault reports
10. Service and customer-oriented support for business customers in the 1st level environment
11. Creation and maintenance of customer-oriented information in the knowledge databases
Your profile
12. Completed apprenticeship in the IT sector, also career starters welcome
13. First professional experience in 1st level support is an advantage
14. Very good knowledge of the common Microsoft operating systems
15. High customer orientation
16. Initiative, quick comprehension and high willingness to learn
17. Very good communication skills and good knowledge of German and English
18. Basic willingness to work in shifts (e.g. in home office)