Operations is the heart and soul of everything Amazondoes. As member of the ACES (Amazon Customer Excellence Systems)and Quality team, you will solve complex challenges and contributeto the optimization of the delivery stations operations, providingstation with sufficient knowledge and appropriate tools to improveperformance. You goal is to identify, design, and deliver processimprovement solutions for various customer experience initiatives,designed to improve Amazon''s ability to deliver directly tocustomers through its network of 3rd party vendors. This positionis limited for 1 year. A day in the life You will have the excitingopportunity to make history by becoming a member of the ACES(Amazon Customer Excellence Systems) and Quality team whose purposeis to create unprecedented customer experiences on a daily basis.We''re looking for innovation and problem solving skills, and apassion to create world class customer experiences that will changethe face of commerce. Aufgaben Complete daily routines in thefield of address data quality with the aim to improve deliveryquality. Monitor and analyze data to track key quality metrics. Perform audits, assessments and deep dives of field processes andprocedures. Use logical thinking, analytical &problem solving skills to identify potential areas for improvement. Communicate any quality problems or concerns that are impactingthe customer experience. Verify potential access codes anddelivery instructions for assigned addresses and update records asneeded. Profil Advanced proficiency in German and Englishlanguages, in both written and verbal communication (C1 CommonEuropean Framework of Reference, CEFR) Relevant experienceworking with data analytics and using these metrics to identifyproblems Relevant experience working with the MS Office suite(Word, Excel, Outlook) in a professional environment Preferredqualifications Preferred qualifications are not required to applyfor a position at Amazon. If you have all the basic qualificationsabove, we''d love to hear from you. Customer service skills toeffectively communicate with internal and external partners Experience using a transportation management system Parceldelivery experience, with market/geographic expertise You areorganized and able to meet deadlines through effectiveprioritization of your tasks, even when requests overlap. Thisposition requires on site presence and occasional deviations fromregular office hours may be required. Wir bieten About the team Aspart of Amazon Customer Excellence Systems (ACES) team, we work tocontinually improve the Amazon Logistics experience. We look afterhigh impact initiatives and help to develop, roll out and lookafter a range of logistics focused projects. Recent exlesinclude launching and expanding micro mobility delivery (viae cargo bike or on foot) across Europe, and electric vehicledelivery. Using data driven tools, we''re able to see how we canmake processes better and more efficient, or h