As a Passenger Service Professional (PSP), you will ensure the efficient, service-oriented handling of our passengers and check-in processes at the airport. Your tasks will include:
1. Supporting and advising our passengers and our partner airlines
2. Assigning seats and processing baggage at the start of the journey
3. Securing and checking required travel documents
4. Coordinating the boarding process and ensuring punctual departure
5. Assisting passengers in the event of lost luggage
6. Assisting and advising passengers in the event of flight delays
7. Looking after passengers in our lounges
You can find out more about this entry-level opportunity .
holiday / Christmas bonus, Old-age provision / employee retirement, Free parking, Payments layer supplements, Flight privileges, Jobticket / Subsidized public transport, Work clothes are provided
Open-mindedness and friendliness are essential when working with our passengers. In addition, you should meet the following requirements:
8. Completed commercial or service-oriented vocational training or intermediate educational level with at least 2 years of experience in service-oriented professions, or be currently enrolled as a student and have previous experience in a service-oriented profession
9. Fluent German (spoken and written), advanced English
10. Skill in working with IT applications
11. Demonstrate intercultural awareness
12. Be composed and diplomatic even in difficult and time-critical situations
13. Show a distinct willingness to serve
14. No visible tattoos or piercings
15. Time management skills
16. Take a quick, straightforward approach to problem solving
17. Willingness to work in a free annual working time model with alternating early, middle and late shifts on a full or part-time basis and the possibility to place monthly shift requests