Online marketplaces have never been this awesome. As an e-commerce Marketplace, Metro Markets GmbH works with hundreds of Vendors(suppliers) within Germany, Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service. We are currently looking for an exceptional “Project & Process Manager” to join our Customer Service team at our Dusseldorf office. Some of your main responsibilities will be, but not limited to the following: E2E Management of Customer Service-related projects Proactive and independent identification of improvement potentials and implementation/execution of corresponding projects Reporting on project status and progress Creating & aligning processes to resolve customer inquiries Maintaining content in customer portal & internal systems You've got Process management capabilities, incl. existing certification (Lean, SixSigma, etc.) Strong analytical and organizational skills Power BI & experience with Backend & ERP systems would be advantageous High level of Engagement, Motivation and Proactiveness Willingness to travel (within Europe) Proven ability to be conscientious and Assertive Excellent communication skills English German or French language skills would be advantageous We've got Innovative product and exciting career opportunities in an agile environment with a start-up mentality A diverse and vibrant international environment of 70 different nationalities Flexible working hours and hybrid working with also flexible home office policy 30 days of vacation per year Full support from METRO Group – our mother company Metro Card for shopping at discounted rates & company discounts with renowned brands JobRad Health and wellbeing support Language courses subsidy Attractive referral program Team events, MeetUps, and TechTalks And much more About us We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.