On behalf of our business partner, Randstad professional solutions is currently looking for a qualified 2nd level supporter. Use our service as a springboard into an attractive company in the IT sector in Heilbronn. Apply directly online now - or contact us by phone or e-mail and let our friendly colleagues advise you without obligation. By the way: We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.
Here's what we offer
1. Attractive salary and long-term job security through group affiliation
2. Extensive social benefits, including Christmas and vacation bonuses
3. Company pension allowance after the end of the probationary period
4. Special conditions when purchasing concert tickets, electronic devices, sports equipment and much more
5. Regular team events such as summer parties and Christmas parties
Your tasks
6. Processing user requests and incidents that are forwarded from the 1st level
7. Classifying faults and requests with subsequent resolution of the problems as part of 2nd level support
8. Recording and monitoring service tickets
9. Managing user support via remote solutions
10. Working closely with 3rd level support
11. Support with evaluation and project topics
12. Contributing to the creation of FAQs, documentation and manuals
Your profile
13. Completed training as an IT specialist or a comparable qualification
14. Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers and Office applications
15. Good knowledge of German
16. High customer and user orientation
17. A solution-oriented work approach and service mindset