Ihre Aufgaben:
* Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat,Webex Cloud, Cisco and Poly Endpoints
* Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture
* Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
* Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints
* Prepare and maintain documentation and SOP detailing the configuration of deployed solutions
* Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues
* As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk
* Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material
* Provide support to VIPs and effectively collaborate with Executives and Executive admins
Ihre Qualifikationen:
* Bachelor’s degree in Computer Science, Computer Engineering or related field
* Relevant experience in Unified Communications field
* Advanced knowledge of Microsoft Teams, Cisco Collaboration hardware/software suite
* Possess hands-on experience with VoIP, SIP, and unified communication systems
* Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP), and network security protocols
* Strong analytical, effective teamwork, co-operation, and communication skills
* Experience in one or more programming languages
Ihre Vorteile:
* Innovative projects
* Diverse and inclusive environment
* Attractive remuneration
* Work-life balance