In this critical technical role, you will supportLeica Microsystems commercial community, by ensuring robust designand stable operations of our systems, applications and processes(SAP, Quoting Tool, Electronic Invoicing). You will be main partnerto the IT team and help translating business needs into technicalrequirements. Further you will drive customer master datamanagement to enable smooth customer service and effectivemarketing caigns.
You will be part of aninternational team of technical experts at the intersection ofbusiness and IT, and as such be part of the digitization of thecustomer experience.
MainResponsibilities:
* SAP KeyUser:Ensure the flawless operation,security, and knowledge transfer of SAP modules; support pricingpolicy enforcement and maintain discounts for accurate quotes andorders.
* Quoting ToolAdministration:Administer andmaintain the LMS quoting tool (CPQ) user accounts and profiles;document issues, collaborate with the development team, and conductfollow up activities and user acceptance testing(UAT).
* EDI SystemSupport:Support EDI systems forelectronic invoicing in EU countries, ensuring correct setup ofBill to accounts.
* Trainingand Miscellaneous Tasks:Train usersin CPQ and SAP, provide multilingual training in German andEnglish, and perform additional tasks as required to achievecompany goals.
* Customer DataManagement:Manage and ensure theintegrity and accuracy of customer data in Salesforce and SAPsystems and develop data qualitystandards
* Function assubject matter expert in improvement projects at the intersectionof commercial andIT
Requirements:
* Severalyears of experience in IT support, particularly in the managementof SAP ERP and CRMsystems.
* Deep understandingof the modules and processes in SAP Order toPay.
* Experience in trainingusers, ideally in an internationalenvironment.
* Strongcommunication skills in English, or German and any additionalEuropean languages are desirable but notmandatory.
* Problem solvingskills and an independent workingstyle.
* Ability tocollaborate with different departments and internationalteams.
Joinour winning team today. Together, well accelerate the real lifeimpact of tomorrows science and technology. We partner withcustomers across the globe to help them solve their most complexchallenges, architecting solutions that bring the power of scienceto life.
For moreinformation, visit www.danaher.com .
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