Career Development
Flexible working hours
THE ROLE & THE TEAM
In Customer Care Technology, we design, define, and deliver innovative service journeys that improve the way Zalando customers interact with our support. Our product team develops user-friendly applications for both customers and Customer Care specialists, ensuring smooth and efficient service across all channels.
As part of this team, you'll focus on delivering customer-facing products with an excellent user experience, ensuring that customers can access seamless self-service through chat, web, or phone. Your work will contribute to making our customer support effortless, intuitive, and efficient.
Additionally, you'll help provide tools that support our Customer Care specialists, enabling them to handle inquiries quickly and effectively. By doing so, you'll play a vital role in elevating the overall customer experience at Zalando.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
WHY YOU SHOULD BE INTERESTED
* You will actively contribute towards developing the strategic vision for your product: Your ideas are based on solid understanding of the existing product strategy, partner and customer needs and challenges, aligned with the broader Zalando strategy.
* You build relationships with internal stakeholders across various departments: You continuously engage with them in defining the next product priorities.
* You are a person with knowledge of several areas, most notably technology, business, logistics processes (nice to have) and user experience.
* Apply our 4-D (Discover, Define, Design, Deliver) product development life cycle in your product area.
WE'D LOVE TO MEET YOU IF
* Customer focus: You have strong customer and service orientation and always keep customer and user perspectives in mind.
* Customer mindset: you have the ability to understand customer needs and turn them into remarkable products.
* Product methods & tools: you have a strong track record of envisioning, developing, and building successful platform and capability products.
* Multiple domains: you have experience in working closely with cross functional teams in Design, Engineering, and Data Science.
* Cutting-edge Technology: You have an interest in and ideally already gained experience with AI-enabled products.
* Analytical Skills: You base your arguments on insights derived from qualitative and quantitative data.
* Motivation: You are enthusiastic to work in a complex and highly dynamic domain.
* Stakeholder Management: You have experience managing multiple stakeholders in a variety of business and tech roles.
* Product Methodologies: You have proven experience in waterfall as well as in agile software development methodologies.
* You had significant exposure to planning and deploying technical products at scale or equivalent product leadership experience.
* Visionary Mindset: You set a clear vision, smart goals and enable the team to drive towards those.
* You lead with a customer-centric mindset.
* You are able to apply repeatable best practice product methodologies in cross-functional teams.
* Experienced collaborating with state-of-the-art tools like JIRA, Miro or Figma.
* Communication and Team Spirit: Fluent in English.
ZALANDO BENEFITS
* We offer peer-to-peer performance reviews twice a year.
* Learn and develop through our extensive Zalando training platform.
* Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys.
* Support from an international team of experts; mentoring and professional development opportunities.
ABOUT ZALANDO
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research.
Please note that all applications must be completed using the online form - we do not accept applications via email.
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