TeamViewer is a leader in remote connectivity software. We leverage cutting-edge technologies like Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization.
Our team of over 1,500 employees spans multiple continents, cultures, and disciplines. With our inclusive values, we celebrate individual perspectives and talents, fostering a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a better world.
Responsibilities
We are seeking a dynamic and results-driven Customer Success Manager to join our fast-growing team. As a SAAS-focused CSM, you will play a crucial role in ensuring client success and satisfaction. Manage deployments, identify opportunities for further growth, and establish strong relationships with key stakeholders within client organizations.
You will:
* Establish strong relationships with key stakeholders within client organizations, coordinate project teams, and engage with assigned customers to identify potential for further deployments or opportunities for our sales colleagues
* Deliver trainings, product demonstrations, deployment projects, or troubleshooting sessions with customers as needed
* Work closely with support, sales engineering, and technical project management teams to ensure timely resolution of client issues and concerns
Voice of the Customer
Customer Success Managers will champion the voice of the customer internally at TeamViewer. This includes:
* Monitoring customer health metrics and implementing strategies to develop usage and customer value of our solutions
* Supporting executive alignment and engagement with customers
* Connecting customer feedback to Product & Marketing
* Developing customer champions to evangelize within customer organizations and externally with other TeamViewer customers
Requirements
To succeed in this role, you will need:
* A degree in computer science, information systems, applied computer science, or a similar education with an IT-related background
* Fluency in English and German is mandatory
* Experience working in close customer collaboration and effectively communicating at all levels
* Experience advocating for customers and fostering relationships with key customers
* Project management experience is essential
* Related experience in delivering enterprise software solutions is a plus
What We Offer
We offer a competitive package including:
* Onsite Onboarding in our HQ office for an optimal start
* Great compensation and benefits packages, including company achievement bonus, company stocks, and regular salary reviews
* Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
* Public transport-friendly offices
* Option to lease an e-bike (Germany only)
* Special terms for local gyms
* Access to Corporate Benefits platform with many discounts
* Regular Team events and company-wide celebrations
* Open door policy, no dress code rules, frequent All Hands and Leadership Lunches
* Hybrid and Flexible work time with up to 50% home office
* Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of our core values, and we invite you to join and drive our c-a-r-e initiatives together with us.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.