POSITION SUMMARY: This position is responsible for sales management, focusing on facilitation of the sales process, providing technical support and basic service support for accounts within a designated country, territory or industry. Territory: Specify Territory to include Pharmaceutical Accounts, Biotech companies, Academics and CROâs. DUTIES AND RESPONSIBILITIES: ⢠Relationship management/customer liaison ⢠Ongoing management and support of customer accounts that ensure a continued consumables stream from that account ⢠Solutions development and implementation ⢠Sales prospecting, promotion of MSD products, arranging for demonstrations ⢠Facilitation of new account set up, with and through the U.S. management and service teams ⢠Supports all capital, reagents and services provided by MSD, by acting as a liaison with the European services and applications teams ⢠Specific duties may vary depending upon department/territory requirements EXPERIENCE AND QUALIFICATIONS: ⢠B.S. (Undergraduate) degree or higher, from an accredited university, in a life science discipline ⢠Five or more years sales management experience within a geographic area, focusing on multi-customers or industries. Industrial and/or academic sales, preferred ⢠Industrial and/or academic sales experience in a particular geographic area focusing on customer/industry ⢠Proven sales record with CapEx or major consumables sales experience ⢠Strong, industry-related contacts within the designated territory ⢠Fluency in English and the commonly used/native language of assigned territory is required KNOWLEDGE, SKILLS AND ABILITIES: ⢠Knowledge and experience working in the field of high technology capital instruments is a must ⢠A solid understanding of the Pharma/Biotech industry and the related academic and research institutions ⢠Extensive knowledge in protein chemistry, protein discovery, drug discovery processes ⢠Strong technical background with knowledge of HTS, Molecular Biology and competitive technology systems ⢠Demonstrated ability to expand industrial business within a particular geographic area ⢠Strong and motivated field sales orientation ⢠Influencing capabilities; high degree of negotiation capabilities ⢠A demonstrated commitment to customer satisfaction and relationship management ⢠Competitive to win, resilient to challenges, maintaining a positive can do attitude to achieve success ⢠Energetic, results-driven with excellent organizational and prioritization skills ⢠Excellent oral, written communication and interpersonal skills o Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of account data o Effectively communicate performance goals and expectations o Demonstrated success in bring customer decisions to closure ⢠Demonstrated ethics, integrity, loyalty and commitment ⢠Proficiency in MS Office Suite ⢠A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a results-driven, independent environment PHYSICAL DEMANDS: ⢠Standing, walking and carrying up to 20 lbs. WORK ENVIRONMENT: ⢠Remote/home office environment ⢠Up to 100% travel within assigned geographic region ⢠Up to 30% travel required overnight