Start: ASAP
Languages: German and English - non negotiable
I am seeking for an energetic and experienced Hotel Operations Manager to lead the day-to-day operations of a boutique lifestyle hotel.
The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to create memorable guest experiences.
You will be responsible for overseeing all operational aspects of the hotel, ensuring smooth, efficient, and high-quality service that reflects the unique style and culture of our brand.
Key Responsibilities:
* Oversee the daily functions of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
* Ensure all guest services are delivered efficiently and to the highest standards, maintaining the hotel's reputation for personalized and unique experiences.
* Monitor the operational workflow and coordinate activities to ensure seamless guest experiences from check-in to check-out.
* Lead, motivate, and manage a team of department heads and staff, fostering a culture of excellence, creativity, and hospitality.
* Implement training programs to continuously improve service standards and develop staff potential.
* Conduct regular meetings with team members to ensure clear communication of hotel goals, operational updates, and guest feedback.
* Champion guest satisfaction by proactively engaging with guests, addressing complaints, and resolving service-related issues promptly and professionally.
* Collaborate with the team to create and deliver tailored experiences that reflect the hotel's lifestyle brand and enhance guest loyalty.
* Assist in preparing and managing the hotel's operating budget, ensuring effective cost control without compromising guest satisfaction.
* Monitor daily financial performance, including occupancy rates, revenue per available room (RevPAR), and other key metrics.
* Identify opportunities to optimize revenue and implement strategies to achieve financial targets.
* Ensure that the hotel maintains high standards of cleanliness, functionality, and aesthetics in line with the lifestyle hotel's brand and identity.
* Coordinate with the maintenance team to ensure that all equipment and facilities are in excellent working condition, addressing issues before they impact the guest experience.
* Ensure that the hotel complies with all health, safety, and regulatory requirements, implementing necessary policies and procedures.
* Promote a safe working environment for all employees and guests.
* Work closely with the marketing and events teams to develop creative concepts for promotions, events, and collaborations that enhance the hotel's brand appeal.
* Stay updated on lifestyle trends and guest preferences, adapting services and offerings to meet evolving demands.
Requirements:
* Education:
* Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.
* Experience:
* Minimum of 4+ years of experience in hotel operations management, preferably in a lifestyle or boutique hotel environment.
* Proven track record in enhancing guest experiences and managing diverse hotel functions.
* Skills:
* Strong leadership and team management skills with the ability to inspire and guide staff.
* Excellent communication and interpersonal skills, with the ability to handle guest relations effectively.
* Proficiency in hotel management software (e.g., Opera, Protel) and strong analytical skills.
* Exceptional attention to detail, with the ability to balance multiple tasks in a fast-paced environment.
* Personality:
* A passion for lifestyle brands and delivering curated guest experiences.
* A creative mindset, open to new ideas and ways to differentiate the hotel’s offerings.
Benefits:
* Competitive salary and performance-based bonuses.
* Health and wellness benefits.
* Opportunities for professional development and career growth.
* Employee discounts on hotel stays and dining experiences.
* Flexible working conditions that encourage work-life balance.
This position is perfect for someone who thrives in a vibrant, guest-centered environment and wants to make a mark in a unique hotel setting. If you're passionate about hospitality, creative experiences, and operational excellence, we encourage you to apply.
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